Customer Feedback

Happy Customer In Glenwood


Dear Better Chimney guys,

Thank you so much for encouraging me to switch to a Harman wood pellet stove when I needed to replace my QuadraFire.

I love my little Harman! It's so quiet and puts out more heat than my old stove. I'm using fewer pellets to heat the house and I love not having to get down on my knees to empty the ash tray every two weeks. I ran the stove for three months before I needed to empty the bin! 

Now if I could just get it to mow the lawn, change light bulbs and fix flat tires...

<Thanks again for all your expertise.

Janis (a very happy customer in Glenwood, NM

Dan Hawley and Nan Rogier


To whom it may concern:

In the past year we purchased from A Better Chimney in Silver City, New Mexico, two Harman Accentra wood pellet stoves as inserts for the two fireplaces in our home. Before we purchased the stoves, we researched to find the highest quality wood pellet insert available. The top rated one according to Consumer Reports, by a wide margin, is the Harman Accentra. That rating, along with the consumer feedback that we read, the solid caste iron construction, the reliability, and the good warranty, convinced us. We have not been disappointed. These stoves did a superb job of providing all the heat for our home over the past winter. They are exceedingly simple to use and maintain, easily provide all the heat we need, and are beautiful to look at. We have been most happy with the friendly service and excellent technical expertise of A Better Chimney. The knowledgeable service team cheerfully makes itself readily and quickly available for any assistance we may need. We are confident in the future performance of the Harman stoves and confident in the support of A Better Chimney. We heartily recommend both the Harman Accentra stove and A Better Chimney

Judd Arnold

 Extremely knowledgeable and friendly people. Good pricing on pellets and service. Safe and accommodating technicians! 

Karen Nakakihara

(Left On Google)

 My wife and I purchased a home in Silver City several months ago.  The house had an old wood burning fireplace which we wanted to convert to a much more efficient gas insert.  There are only two real choices for this sort of project in this area.  A Better Chimney and a business in Las Cruces.  I had heard mixed reviews of the local store  (Better Chimney) so I checkout the establishment in Las Cruces.  Let's keep it simple and just say that I was not impressed on many levels.
I talked to James, the owner of the local concern and was treated with respect, given a number of options at a much better price, and found the Quadra brand that he handled to be of high quality.
The sale and install were done promptly and to a high standard at a significantly lower price than the Las Cruces option.  Buy local.  It worked for us. 

Andrew lopez

(Left On Google)

 Great place to go for all your chimney needs! 

Phil K.

(Left On Birdseye)

 We bought a stove from A better chimney on Monday Nov 6 2017 they did not have the stove in stock at the time, They ordered it for us and installed it the very next day. The install crew was very knowledgeable and friendly and got the install done very fast. We have been using the Maxx M ever since, and we would recommend it to anyone looking for a stove, and we would also recommend A Better Chimney to anyone for all your heating needs no questions asked. 

Jason M.

(Left On Yellow Pages) 

After the first snow of this winter our pellet stove broke, We called A Better Chimney and Shawn and Matthew came out and got our stove up and running in about a hour. Thank you to the friendly and helpful crew at A Better Chimney. 

Shirley B.

(Left On Birdseye)

 I called A Better Chimney to come clean my pellet stove. They showed up 10 minutes early and got the job done without making a mess and at a very affordable price. A1 Service!! 

Bea M.

(Left on Yellow Pages)

 January 2016
Thanks to the team from A BETTER CHIMNEY in Silver City, NM for a job well done! We are very pleased with their installation of an efficient gas fireplace insert. Last winter, our first in Silver City, we realized that all of our heat was going up the chimney due to the open gas logs originally installed in our home so we relied entirely on a gas furnace for heat with the gas logs serving a purely decorative purpose. Glad to report that our home is now toasty warm with a nice place to cozy up to after being outside thanks to our new gas fireplace insert having a blower. So glad it has a thermostat too! Again, thanks to the team from A BETTER CHIMNEY for a job well done." -
Warmest Wishes
Mack and Bea McKinney
Silver City, NM 

Joyce J.

(Left On Yellow Pages)

 After buying a house and not knowing where to turn a friend suggested A Better Chimney, the helpful staff helped me decide the best course of action for my fireplace and completed the project in just 1 day!!!!! 

Glen J

 After having nothing but trouble with the other "stove" places I called A Better Chimney, They came out fixed my pellet stove the first time. The price was on point and their service was top notch. Don't waste your money anywhere else give A Better Chimney a call first thing!